Privacy Policy

This Privacy Policy describes how Dropoud Systems Ltd ("Dropoud", "we", "us", or "our") collects, uses, discloses, and protects information when you use our mobile application, web application, and related services (collectively, the "Services").

By using Dropoud, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information you provide to us

• Account information: name, email address, phone number, institution, and department
• Payment information processed via our third-party payment providers
• Content you upload, such as videos (for lecturers/tutors) or comments and questions (for students)
• Communications you send to our support team

1.2 Information collected automatically

• Device information (device type, operating system, unique device identifiers)
• Usage data (videos viewed, features used, time spent in-app)
• Log data and approximate location derived from IP address

2. How We Use Your Information

• To provide, operate, and maintain the Services
• To process subscriptions, wallet top-ups, and other payments
• To personalise your experience, including course and content recommendations
• To communicate with you, including service updates and promotional messages (which you may opt out of)
• To monitor and analyse usage and trends to improve the Services
• To detect, prevent, and address fraud, abuse, or security issues

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who perform services on our behalf (e.g. payment processing, cloud hosting)
• Lecturers/tutors, where necessary, to facilitate engagement on content (e.g. comments)
• Law enforcement or regulators, where required by law
• A successor entity in the event of a merger, acquisition, or sale of assets

4. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, contact us at support@dropoud.com.

7. Children's Privacy

Our Services are intended for users preparing for tertiary-level examinations and are not directed at children under 13. We do not knowingly collect personal information from children under 13.

8. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

• Email: support@dropoud.com or info@dropoud.com
• Phone: +234 70 5199 7777
• Address: #5 Bateba Street, Calabar, Cross River State, Nigeria